Orders are typically processed and dispatched within 1 to 5 working days. In many cases, they leave our warehouse sooner.

Once your order has been shipped, you will receive a dispatch confirmation email. If you do not see it in your inbox, please check your spam or junk folder.

If you cannot locate your dispatch email or would like a real time update, contact us and we will gladly check the status for you.

Tracking details are usually available once your order has been dispatched.

If your dispatch email does not include tracking information, you can contact our support team and we will provide an update as soon as possible.

Order confirmation emails are sent automatically after purchase. If you did not receive one, please check your spam or junk folder first.

If it is not there, contact us and we will resend your confirmation right away.

If you entered an incorrect delivery address, please contact us within 24 hours of placing your order.

If your order has not yet been shipped, we can update the address for you. Once the order has been dispatched, we are unfortunately unable to make changes.

We always recommend double checking your shipping details at checkout to avoid delays.

We understand that plans can change.

If your order has not yet been dispatched, contact us as soon as possible and we will do our best to accommodate your request.

If your order has already been shipped, we are unable to cancel or modify it. In that case, you may refer to our returns policy once the item has been delivered.

If you ordered multiple items, they may be shipped separately.

Some products are fulfilled from different warehouses to ensure faster delivery. This means you may receive one item before the others.

If you are missing part of your order, please allow a little more time for the remaining package to arrive. If it does not arrive within the expected timeframe, contact us and we will investigate immediately.

We offer a 30 day return window from the date of purchase.

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• The item must be in its original packaging

If 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.

If your order has not arrived within 15 working days from the dispatch date, please contact us.

We will investigate the delay and provide a resolution. Depending on the situation, we may offer a replacement or a refund under our Money Back Guarantee.

Please note that delivery timelines may occasionally be affected by factors outside our control, including customs delays or global shipping disruptions.

We accept all major credit and debit cards through Stripe, including:

• Visa
• Mastercard
• American Express

We also accept PayPal.

If your card is declined, do not worry. Contact us and we will help you complete your purchase.

Yes. All transactions are processed through secure payment gateways with encryption technology to protect your information.

Your privacy and security are important to us.

If your question was not answered here, our support team is ready to assist you.

Visit our Contact Us page and we will respond as quickly as possible. Your journey with Adventrove matters to us, and we are here to ensure it starts smoothly.